Star rating only. No written review.
Group
Part of the Farnek Group
AC service
From AED 250, repair from AED 195
Helpline
24/7 on 800 4 2634
Plans
Annual packages from AED 1,458
About Hitches & Glitches
Hitches & Glitches is the home maintenance brand of the Farnek Group, a UAE facilities management company established in 1980. Its Abu Dhabi office is in Mazyad Mall, Office Tower 2, Unit 1003, in Mohammed Bin Zayed City, alongside a Dubai office in the Farnek Building in Al Quoz.
For air conditioning, the company lists four services on its website: AC repair, AC service, AC coil cleaning and AC duct cleaning. It states it can fix all types of residential and commercial air conditioning units of all makes and ages, and its duct cleaning page says it works in Dubai, Abu Dhabi, Sharjah and the other emirates.
Starting prices are published: AED 195 for AC repair, AED 250 for an AC service, AED 825 for coil cleaning and AED 830 for duct cleaning. Spare parts, materials and gypsum ceiling cutting are excluded, and the duct cleaning page notes that its standard prices apply to listed Dubai communities while other areas may vary.
A standard AC service covers a written condition report, cleaning of filters and grills, cleaning of the drain tray, flushing of drain lines, thermostat checks, checking and topping up oil and refrigerant gas, and checks on the indoor fan motor and outdoor unit. Duct cleaning follows the SMACNA and NADCA ACR 2013 standard with HEPA filtered brush equipment, according to the company.
Visits are booked online by service, date and slot, with morning (8 am to 12 pm) and afternoon (2 pm to 6 pm) windows, or through WhatsApp and the 800 4 2634 helpline. Annual maintenance packages covering AC, electrical and plumbing start at AED 1,458 a year.
Part of the Farnek Group Abu Dhabi office in Mazyad Mall, MBZ City 24/7 helpline 800 4 2634
What they do
AC & HVAC services
AC servicing
AC repair
AC installation
Duct cleaning
Coil cleaning
Gas refill
Annual maintenance contract
Properties served
Villa
Pricing
From
AED 195
per visit
Response
60 minute emergency response on annual packages
typical callout
Warranty
Satisfaction guarantee stated by the company
on completed work
Package
What's covered
Price
AC repair
Starting price. Diagnosis, safety check and repair of leaks, noise, smells and breakdowns. Spare parts extra
AED 195
AC service
Starting price. Filters, grills, drain tray and lines, thermostat, gas level top up, fan motor and outdoor unit checks. Spare parts and evaporator coil cleaning extra
AED 250
AC coil cleaning
Starting price. Pressure washing, chemical cleaning and disinfection of the coils. Spare parts extra
AED 825
AC duct cleaning
Starting price. Filters plus supply and return ducting, HEPA filtered brush equipment. Standard price applies to listed Dubai communities, other areas may vary
AED 830
Basic maintenance package
Per year. Unlimited emergency callouts for AC, electrical and plumbing, first six routine callouts free
AED 1,458
Standard maintenance package
Per year. Two AC services a year plus electrical and plumbing service, unlimited callouts
AED 2,508
Executive maintenance package
Per year. As Standard plus minor carpentry, masonry and painting touch ups and limited spare parts
AED 3,768
Prices as published by Hitches & Glitches, checked 26 Sept 2026. The final quote depends on the property and the job.
Capabilities
24/7 helpline
Residential & commercial units
Starting prices published online
AC, electrical & plumbing packages
An honest assessment
Our take on Hitches & Glitches
Strengths
- Starting prices are published online: AC repair from AED 195, AC service from AED 250, coil cleaning from AED 825 and duct cleaning from AED 830.
- The AC service scope is written out in full, including drain line flushing, thermostat checks and refrigerant gas top up.
- A 24/7 helpline on 800 4 2634 and WhatsApp booking on +971 56 388 2233 are listed on the website.
- Annual packages covering AC, electrical and plumbing start at AED 1,458 a year, with a stated 60 minute emergency response.
Things to know
- The Google profile has only 1 review, a 1 star rating with no comment, and the profile is unclaimed.
- Google lists no opening hours for the Abu Dhabi office.
- Spare parts, materials and ceiling cutting are charged on top of every published price.
- The duct cleaning page says its standard prices apply to listed Dubai communities, so Abu Dhabi prices may differ.
Customer reviews
Showing the top 1 review from Google, in Google's "Most relevant" order.
Coverage & location
Hitches & Glitches · Mazyad Mall, Office Tower 2, Unit 1003, Mohammed Bin Zayed City, Abu Dhabi, UAE · Serves Mohammed Bin Zayed City
Mazyad Mall
Office Tower 2, Unit 1003
MBZ City
Mohammed Bin Zayed City, Abu Dhabi
800 4 2634
24/7 helpline
Frequently asked questions
How much does an AC service cost with Hitches & Glitches?
The website lists an AC service from AED 250 and an AC repair from AED 195. Spare parts, materials and consumables are charged on top.
What is included in a Hitches & Glitches AC service?
A condition report with suggested fixes, cleaning of filters and grills, drain tray cleaning, drain line flushing, thermostat checks, checking and topping up oil and refrigerant gas, and checks on the indoor fan motor and outdoor unit. Evaporator coil cleaning and gas leak repairs are excluded.
How much is AC duct cleaning?
Duct cleaning starts from AED 830 and coil cleaning from AED 825. The duct cleaning page says standard prices apply to listed Dubai communities and prices elsewhere may vary, so confirm the Abu Dhabi price before booking.
Does the AC service include a gas refill?
The service scope includes checking oil and refrigerant gas levels and topping them up. Repairing a refrigerant gas leak is excluded from the standard service.
Where is the Abu Dhabi office?
Mazyad Mall, Office Tower 2, Unit 1003, Mohammed Bin Zayed City, Abu Dhabi (P.O. Box 62291). The Abu Dhabi phone number is +971 2 559 5517.
Is there a 24/7 emergency AC service?
The website advertises a 24/7 helpline on 800 4 2634 and emergency response. Annual package holders get a stated 60 minute emergency response time.
What are the opening hours?
Google lists no opening hours for the Abu Dhabi office. Online bookings use two slots, 8 am to 12 pm and 2 pm to 6 pm, subject to availability.
How do I book?
Book online at hitchesglitches.com by picking the service, date and slot, message WhatsApp on +971 56 388 2233, call the helpline on 800 4 2634, or use the Hitches & Glitches app.
Are there annual AC maintenance contracts?
Yes. Packages start at AED 1,458 a year (Basic), AED 2,508 (Standard, with two AC services a year) and AED 3,768 (Executive). All include unlimited emergency callouts for AC, electrical and plumbing failures.
Do they service commercial AC units?
The company states it repairs all types of residential and commercial air conditioning units, of all makes and ages.
Who owns Hitches & Glitches?
It is part of the Farnek Group, a UAE facilities management company established in 1980, according to the Hitches & Glitches website.
Is there a guarantee?
The website states a satisfaction guarantee, and for duct cleaning says it will redo the job if you are unsatisfied. No fixed warranty period is published.
What is the Google rating for Hitches & Glitches Abu Dhabi?
1.0 from 1 review on Google, a star rating left 6 years ago with no written comment. The profile is not claimed by the business.
Which AC brands do they service?
Hitches & Glitches does not publish a brand list on its website or Google profile; ask when you call. It states it repairs units of all makes and ages.